Returns and Exchanges
Orders placed directly from our website (weargrada.com) are eligible to be returned for a refund or exchange. We know life gets in the way sometimes, so there isn't a time limit, however returns or exchanges must be unworn and returned in new condition.
Where to Return And Exchange
All exchanges and returns can be done in person at the GRADA Store located in Salmon.
To initiate an online return or exchange, simply fill out the form below. Make sure to check that the corresponding form is correct, either Return or Exchange.
For both returns and exchanges, customers are responsible for shipping products to
GRADA
532 Main Street
Salmon Idaho 83467
Once the item is received, we will review your products and if it is in unused condition we will issue a refund and or initiate an exchange.
For Returns:
Refunds will be credited to the original form of payment
No restocking fee will be added
Returns take approximately 2 weeks to process
For Exchanges:
As soon as we have the item being exchanged, we will send the following item.
No restocking fee will be added
GRADA is not responsible for lost or stolen packages, we recommend adding insurance to any products sent over the mail. We personally inspect every return, and unfortunately, if your GRADA product/s arrive looking damaged or used, it will not pass our inspection process and your refund/exchange will be voided. **
GRADA products purchased at one of our retail partners will have to be returned or exchanged to that retailer. We are unable to process returns or exchanges on our website from third party retail sales.